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Member Stories

At UFCU, you’re a partner, not an account number. But don’t just take it from us — hear it straight from UFCU Members.
  • Long-Lived Member and Community Service

    Cady C joined UFCU when she first arrived in Austin in the late 70s and has been a Member ever since. Her children’s first savings accounts and, much later, first car loans were with UFCU. Cady says she joined for the service and ultimately sticks around because she’s proud of what her financial institution does for the community.

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  • Regaining Control

    Justin C opened his first account with UFCU when he was 12 years old, and has been with UFCU ever since. Over the years, he’s learned a lot about managing his finances and has even conquered identity theft.  

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  • Authenticity and Integrity

    James H and his wife first joined UFCU when they bought their home. Since then, they have relied on UFCU for strategies to reduce their debt and simplify their lives.

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  • UFCU still has the same great customer service it had 25 years ago

    I can't remember a time when I haven’t been satisfied with the help I've received from UFCU representatives.

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  • Dream It, Achieve It

    Several years ago, Stacie C went through a tough divorce. Her credit score was devastated, her car was repossessed, and she was in serious need of a vehicle. Stacie decided she had to get back on financial track. She went to UFCU with a lot of questions and little hope, but soon discovered that it is indeed possible to see real results in a short time.

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  • Making Everyday Finances Affordable

    Annabel M decided to open an account at UFCU because she had heard great things from her friends. When she finally visited a financial center, she confesses to being impressed by the staff’s attention to detail, the helpful advice, the friendly attitudes — and the free coffee.

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  • My Ideal Financial Institution

    Glo V has been a Member of UFCU for over a decade. Over the years, she has come to appreciate the advantages credit unions offer over traditional financial institutions, especially when it comes to loan rates. From New York to back home here in Austin, Glo relies on UFCU to go above and beyond for all her banking needs.

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  • UFCU saved me over $100,000

    The customer service at UFCU is unbelievable, and I always make a point to attend UFCU seminars.

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  • UFCU has never let us down

    Our financial representatives have helped us so many times over the years, and they’ve always fixed problems when they said they would.

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  • UFCU is the heart and soul of my financial trust

    I am always so impressed with how well UFCU treats its members. I've never met a rude UFCU employee—every one of them is very respectful, polite and actually cares.

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  • My only regret is that I didn’t become a UFCU member sooner

    I'm going to become debt-free faster, thanks to UFCU, because I'm now paying significantly less interest on my auto loan and credit cards, and the application process was completely transparent

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  • UFCU made my transition from another credit union simple, fast, and easy

    I have lived in Galveston my entire life, but I’ve never experienced the courtesy, diligence, and helpfulness I receive at UFCU.

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  • I’ve never felt more comfortable and secure than I do with UFCU

    Gloria D wasn’t altogether sure about all the ways UFCU could help her at first. Now a Member for about 18 years, she feels confident that she’s taking advantage of the credit union difference.

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  • Growing Together

    Mark P joined UFCU more than four decades ago when he was in graduate school. The prompt assistance and sincere personal attention he receives keeps him coming back year after year.

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  • UFCU was the first bank account I ever opened, and I’ve never left

    The people at UFCU are extremely helpful, patient, and very pleasant to work with—and they gave us an amazing deal on our auto loan.

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  • Keeping It Simple

    Claudia B appreciates the simplicity of how things work at UFCU.

     

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  • Feeling Connected

    In the past, Tim chose his banks based on the convenience of the locations, but he never felt connected. Today, he banks at UFCU, and appreciates that he is an important part of something local.

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  • Genuine and Beneficial Services

    Elizabeth first came to UFCU for automobile insurance, and quickly decided to transition all of her banking services to UFCU.

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  • Free, Convenient, and Easy

    Mazziel first visited UFCU in support of a friend, but after learning there were no fees, and experiencing genuine attention and kindness from the representatives, she became a Member on the spot.

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  • I count UFCU as an extension of my job benefits

    When a financial crisis hit my business, UFCU cared and worked with me. I can tell that the culture flows from the top all the way to the bottom.

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