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Member Stories

At UFCU, you’re a partner, not an account number. But don’t just take it from us — hear it straight from UFCU Members.

I count UFCU as an extension of my job benefits

When a financial crisis hit my business, UFCU cared and worked with me. I can tell that the culture flows from the top all the way to the bottom.

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Community and Care, Even on the Other Side of the World

Christina N likes UFCU because of the sense of community and convenience.

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UFCU is like my Cheers

The UFCU Westlake Village center offers the most personable banking experience of any financial institution I've ever used. There is that small-town sense of knowing and being known.

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It’s Personal

Dawn became a UFCU Member when she moved here from Hawaii. She and her husband have come to rely on the personal experience that comes with banking at a local credit union.

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UFCU never makes me feel like it’s all about numbers

Everyone at UFCU is friendly and knowledgeable, and they actually care about their members.

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UFCU actually cares for the people they serve

My UFCU representatives are the kind of people I want managing something so intimately personal to me: my money and what I choose to do with it.

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I can trust UFCU to take care of me and my finances

When several fraudulent charges were made to my account because of the Target data breach, I was panicking. Joseph at UFCU was so helpful, kind, and patient, and helped me file all the police reports. It’s people like him that make the world a better place.

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UFCU has the best service of any bank I’ve ever worked with

Karri went above and beyond to protect my assets when she detected a fraudulent transaction on my account. She knew right away what was what, and the asset protection manager phoned me within minutes of my arrival home.

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UFCU Helped Me Start Over

Everybody at UFCU is very positive and uplifting. They always have a smile on their faces, and it just makes my day whenever I come in.

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Making Things Easy

Dr Amin A lived in California for years, and then relocated to Austin. In spite of a fast-moving search for a new home, he was able to get his loan approved quickly at a great rate, and even find a new place to call banking home.

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Lifelong Learning and Membership

Robyn S joined UFCU after her grandfather, a retired entrepreneur and long-time business owner, took the time to explain the difference between credit unions and banks. As a teacher herself, Robyn appreciates the time they take at UFCU to make sure Members are educated and informed.

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UFCU has been a wonderful experience all the way around

The Wheels101 training at UFCU gave me the confidence to negotiate almost $2,000 off the price of my first new car. I had never tried to bargain for a car before, and it was the most empowering experience.

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UFCU delivered on my home loan within 2 weeks

I already had mortgage funding approved from another bank when I found out about UFCU’s terrific rates. Tom kept me in close communication, and UFCU worked its magic in record time, with great customer service the whole way.

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Anytime, Anywhere Access

Joseph V moved from San Antonio to attend St. Edward’s^® University right after high school. He and his parents found the UFCU booth at an orientation event, opened checking and savings accounts, and the rest is history.

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Finding a Banking Home

Joanna C chose a career in the medical industry because she always wanted to make a difference in people’s lives. When it came time find to choose a place to bank, she thought UFCU would be the perfect match for her.

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Turning Passion into Business

Ben S has been playing music professionally for more than 30 years, and now he’s helping to preserve Austin’s authentic music scene.

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UFCU makes my financial life easy

I didn’t have all my documents for my auto loan application, but Janice took care of me, told me what to get from home, and stayed with me from 3 to 6:30 on a Friday night. She was so kind and professional

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UFCU has the feel of “old-school” banking with up-to-date technology

I finally got fed up with the changes, charges, indifference, and lack of personal service I got from traditional banks. UFCU is a genuine community of people who live in Austin and believe in cooperative solutions.

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All About Service

Jim B financed his dream with a home equity loan, and made a 'behind-the-house' addition to his historic cottage in Travis Heights.

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Thanks to UFCU, I have better control over my finances

When college started, I realized keeping track of my finances was going to be my responsibility. UFCU really, really helped me. I am on the right track for the future, and by the time I graduate, I won't be overwhelmed by debts or loans.

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